COMPENSATION FUND

Our high-level professionalism allows them to give a comprehensive assessment of conflict situations and make decisions that protect the rights of both parties. Each of our employees has extensive experience in the financial industry. They are aware of global practice in dispute resolution and actively use it in their work. Our goal is to quickly and effectively achieve results, so we do not rely on external authorities. All decisions we make testify to our desire for justice, integrity, and upholding the highest professional standards.
WHAT IS CRYPTO FINANCE COMMISSION FUND?

The Compensation Fund is an internal part of Crypto Finance Commission that deals with issues of restoring justice in situations where:

  • a broker contradicts a decision of the Commission;
  • a broker loses its membership status, as a result of which the Commission can no longer dictate decisions to it.
WHAT RESOURCES ARE USED FOR THE FUND’S ACTIVITIES?

For this purpose, contributions from broker-members are used, which are transferred to a special account, strictly protected by a number of reliable measures. The contribution amount is 10%, and the money from the account is used exclusively for actions related to the correct functioning of the Fund and the fulfilment of its obligations.

WHO IS THE FUND'S COMPENSATION INTENDED FOR?

All clients who have suffered as a result of the actions of a broker-member are eligible for compensation, where the Commission has issued a decision to that effect. If customers have suffered as a result of their own actions, they cannot pretend for money from the Fund. Compensation is only available to affected clients, not to all clients of the broker.

WHAT IS THE AMOUNT OF COMPENSATION PROVIDED?

If the Commission makes a corresponding decision, affected clients of broker-members can count on €100,000. It is important to note that in the event that there are several victims of the actions of the same broker, and the total amount of compensation exceeds the maximum provided by the Fund, it is divided equally among all clients.

PAYOUT GUIDELINES

TIMELINE FOR PAYMENTS

From the moment the Commission makes a decision to change the member’s status, the applicant must wait for compensation within 90 days.

REGULATORY ACTIONS

If necessary, the Commission takes all possible steps to ensure that the applicant receives the funds, including checking him/her.

EQUITABLE SHARING

If there is more than one claimant and the total amount of compensation exceeds the potential maximum, the compensation will be divided equally between them.

The Commission is committed to guaranteeing that all compensation processes are conducted fairly, transparently, and within established timeframes. By working in partnership with applicants and following a clear regulatory path, the Commission ensures that all parties receive equitable outcomes based on the merits of each case. Our procedures are designed to deliver prompt resolutions without compromising on legal integrity or professional standards.